Making a complaint
Under Victorian law:
- you have the right to speak up or complain about a public mental health service
- you can’t be treated unfairly because you make a complaint to us.
- help you raise your concerns directly with the service
- work with you and the service to help resolve your concerns
- discuss other options, if we are unable to help.
Engaging Victorians through Mental Health Week16 October 2017
Read MoreThe MHCC was pleased to support this year’s Mental Health Week (8-14 October), an annual event that provides a range of opportunities for engaging and informing the Victorian community about mental health, and helping to overcome the stigma associated with mental illness.
2017 MHCC annual report now available21 September 2017
Read MoreThe 2017 Mental Health Complaints Commissioner annual report has now been tabled in Parliament.
Our annual report highlights a number of key findings for the 2016–17 financial year, in particular the 73 service improvement actions taken by Victorian public mental health services as outcomes of the complaints process and the introduction of individual complaints reports for services.
Your feedback has helped us to improve30 August 2017
Read More In 2016, the MHCC conducted our first survey with people who had made a complaint to our office. The responses we received contained valuable feedback about what we are doing well and how we can improve people’s experiences with our office.
Catalysts for cultural change3 August 2017
Read MoreThere are many paths towards cultural change, but what are the catalysts?
In response to our abstract submission for the TheMHS Conference 2017, the event will now include a symposium where mental health commissioners and commissions from across Australia and NZ explore this very topic.
Our new information sheet for Victoria’s Aboriginal community3 August 2017
Read MoreTo ensure Aboriginal people in Victoria have access to culturally appropriate and engaging information about their rights under the Mental Health Act 2014 and how to make a complaint, we have developed a new information sheet.
A different approach to engaging young people10 April 2017
Read MoreThe Different Faces of Mental Health is an opportunity for young people to create masks symbolising their experience with mental health, and to speak up through a different medium.
Closing the gap16 March 2017
Read MoreOn 16 March 2017, the MHCC honoured national Close the Gap Day, a day that aims to bring people together, to share information and to take meaningful action in support of achieving Indigenous health equality by 2030.
Improving accessibility for Victoria’s Deaf community17 February 2017
Read MoreWe are committed to ensuring people who are Deaf or hard of hearing have accessible and engaging information about their rights under the Mental Health Act 2014 (the Act) and how to make a complaint to our office. Recently, we worked with the team from Vicdeaf to improve our understanding of the needs of Victoria’s diverse Deaf community, and to produce two videos in Auslan (Australian Sign Language), The mental health principles and Making a complaint.
Read MoreOur Making a complaint information sheet is now available online in 16 different languages, including English, Arabic, Vietnamese, Croatian and Dari.
Call 1800 246 054
Our office is open Monday to Friday 9am to 5pm.