Mental Health Complaints Commissioner

Speak up. Your experience matters.

You have the right to speak up, and to have your concerns heard.

Speaking up improves services and experiences for you, and for other people.

Making a complaint

Under Victorian law:

  • you have the right to speak up or complain about a public mental health service
  • you can’t be treated unfairly because you make a complaint to us.

We can:

  • help you raise your concerns directly with the service
  • work with you and the service to help resolve your concerns
  • discuss other options, if we are unable to help.

Making a complaint brochure

MHCC News

Our role in supporting Victoria's transition to the NDIS

5 July 2016 Our role in transition support to NDIS

Read MoreThe National Disability Insurance Agency (NDIA) and the Commonwealth and Victorian Governments have reached a decision regarding the quality and safeguard measures that will be implemented during the transition to the National Disability Insurance Scheme (NDIS).

Your feedback will help improve the services we provide

15 June 2016 Fact sheets available in various languages

Read MoreDuring June 2016, we will be launching a pilot project to seek valuable feedback from people who have made complaints to the MHCC.

Our new Advisory Council: Expressions of Interest now open

15 June 2016 Cartoon of person listening

Read MoreWe are seeking Expressions of Interest for our new Advisory Council.

Our new Making a complaint information sheet in 16 different languages

31 May 2016 Fact sheets available in various languages

Read MoreOur Making a complaint information sheet is now available online in 16 different languages, including English, Arabic, Vietnamese, Croatian and Dari.

We are recruiting: Senior Resolutions Officer

20 April 2016 Working together

Read MoreWe are recruiting to the ongoing, full time position of Senior Resolutions Officer.

Sharing ideas for mental health recovery

15 April 2016 Nikki Holland and Commissioner Lynne Coulson Barr

Read MoreOn 14 April, Commissioner Lynne Coulson Barr met with Nikki Holland to talk about her visual diary of creative ideas relating to mental health recovery.

The Different Faces of Mental Health

14 April 2016 Different Faces of Mental Health

Read MoreIn support of National Youth Week, we will be working with Victorian public mental health services to pilot our youth art and engagement project, ‘The Different Faces of Mental Health’.

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Call 1800 246 054

Our office is open Monday to Friday 9am to 5pm.

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Online complaint

Complete the online complaint form or download a PDF version and send to us by post, email or fax to let us know the best time to discuss your concerns.

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Email the MHCC

Lodge a concern or complaint: help@mhcc.vic.gov.au
Other enquiries and feedback