Mental Health Complaints Commissioner

Speak up. Your experience matters.

You have the right to speak up, and to have your concerns heard.

Speaking up improves services and experiences for you, and for other people.

Making a complaint

Under Victorian law:

  • you have the right to speak up or complain about a public mental health service
  • you can’t be treated unfairly because you make a complaint to us.

We can:

  • help you raise your concerns directly with the service
  • work with you and the service to help resolve your concerns
  • discuss other options, if we are unable to help.

Making a complaint brochure

MHCC News

Engaging Victorians through Mental Health Week

16 October 2017 Image represents MH week

Read MoreThe MHCC was pleased to support this year’s Mental Health Week (8-14 October), an annual event that provides a range of opportunities for engaging and informing the Victorian community about mental health, and helping to overcome the stigma associated with mental illness.

2017 MHCC annual report now available

21 September 2017 MHCC cover image of annual report 16-17

Read MoreThe 2017 Mental Health Complaints Commissioner annual report has now been tabled in Parliament.

Our annual report highlights a number of key findings for the 2016–17 financial year, in particular the 73 service improvement actions taken by Victorian public mental health services as outcomes of the complaints process and the introduction of individual complaints reports for services.

Your feedback has helped us to improve

30 August 2017 Listening to your needs

Read More In 2016, the MHCC conducted our first survey with people who had made a complaint to our office. The responses we received contained valuable feedback about what we are doing well and how we can improve people’s experiences with our office.

Catalysts for cultural change

3 August 2017 Australian Aboriginal Flag

Read MoreThere are many paths towards cultural change, but what are the catalysts? 

In response to our abstract submission for the TheMHS Conference 2017, the event will now include a symposium where mental health commissioners and commissions from across Australia and NZ explore this very topic.

Our new information sheet for Victoria’s Aboriginal community

3 August 2017 Image of Aboriginal Information Sheet

Read MoreTo ensure Aboriginal people in Victoria have access to culturally appropriate and engaging information about their rights under the Mental Health Act 2014 and how to make a complaint, we have developed a new information sheet.

A different approach to engaging young people

10 April 2017 Rainbow mask image

Read MoreThe Different Faces of Mental Health is an opportunity for young people to create masks symbolising their experience with mental health, and to speak up through a different medium.

Closing the gap

16 March 2017 Australian Aboriginal Flag

Read MoreOn 16 March 2017, the MHCC honoured national Close the Gap Day, a day that aims to bring people together, to share information and to take meaningful action in support of achieving Indigenous health equality by 2030.

Improving accessibility for Victoria’s Deaf community

17 February 2017 Auslan and Victorian Deaf community

Read MoreWe are committed to ensuring people who are Deaf or hard of hearing have accessible and engaging information about their rights under the Mental Health Act 2014 (the Act) and how to make a complaint to our office. Recently, we worked with the team from Vicdeaf to improve our understanding of the needs of Victoria’s diverse Deaf community, and to produce two videos in Auslan (Australian Sign Language), The mental health principles and Making a complaint.

Read MoreOur Making a complaint information sheet is now available online in 16 different languages, including English, Arabic, Vietnamese, Croatian and Dari.

Telephone icon

Call 1800 246 054

Our office is open Monday to Friday 9am to 5pm.

Telephone icon

Online complaint

Complete the online complaint form or download a PDF version and send to us by post, email or fax to let us know the best time to discuss your concerns.

Telephone icon

Email the MHCC

Lodge a concern or complaint: help@mhcc.vic.gov.au
Other enquiries and feedback