Mental Health Complaints Commissioner

Contact us

Level 26, 570 Bourke Street
Melbourne  VIC  3000

Skype: Skype calls are available by appointment. To make an appointment, you can call, fax or email us.

Our office is open Monday to Friday, 9am to 5pm.

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Lodge a concern or complaint about a service:

General enquiries:

Privacy and freedom of information enquiries and requests:

Feedback about the MHCC, including compliments, complaints about us and suggestions:

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1800 246 054
(free call from landlines) or 03 9032 3328

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03 9949 1506


We can receive and listen to complaints in any language. Please let us know if you would like us to arrange a free interpreter in your language.

If you are Deaf, or have a hearing or speech impairment, you can contact us:

  • through the National Relay Service, giving our free call number (1800 246 054)
  • by email, and we can arrange an appointment or Skype call using an interpreter.

You can also download and complete the contact section of our complaint form and send to us by post, email or fax to let us know the best time to talk about your concerns.

If you would like us to send you a complaint form or if you would like to talk about other options for making a complaint, please contact us.