Mental Health Complaints Commissioner

MHCC attends Ageing in Australia Expo

The Mental Health Complaints Commissioner (MHCC) was pleased to be part of the Ageing in Australia Expo 2015 on Saturday 2 May.

The Expo was presented by the Centre for Cultural Diversity in Ageing and aimed to inform older Australians, particularly those from culturally and linguistically diverse (CALD) backgrounds, about the services and programs available to them.

In 2011, 22 per cent of Australians over 65 came from ‘non-main English-speaking’ countries.* Older people from CALD backgrounds can experience more barriers to seeking mental health services than other Australians including language obstacles, cultural differences and fear of stigmatisation from both inside and outside their communities.

The MHCC attended the event to let people know about their right to make a complaint and encourage anyone with concerns to talk to their service or to us.

We receive and listen to complaints in any language through interpreters, and can arrange interpreters when needed.

We are currently working to improve the accessibility of our written information, and will be sharing translated fact sheets soon.

*Source: The Australian Institute of Health and Welfare