Mental Health Complaints Commissioner

Improving accessibility for Victoria’s Deaf community

17 February 2017

We are committed to ensuring people who are Deaf or hard of hearing have accessible and engaging information about their rights under the Mental Health Act 2014 (the Act) and how to make a complaint to our office. Recently, we worked with the team from Vicdeaf to improve our understanding of the needs of Victoria’s diverse Deaf community, and to produce two videos in Auslan (Australian Sign Language), The mental health principles and Making a complaint.

Commissioner Lynne Coulson Barr said that for many Victorians who are Deaf, this will be the first time that they will have access to information in Auslan on how to raise their concerns about an experience with a mental health service.

'Working with Vicdeaf has given our team a greater understanding of how we can engage consumers, carers and family members from the Deaf community about their right to speak up,' Commissioner Coulson Barr said.

The mental health principles explains the principles that all Victorian public mental health services must uphold, in accordance with the Act.

Making a complaint looks at the processes that people can follow, the supporting role of our office, and how speaking up can improve services for themselves and for other people.

'These resources complement our team’s process of working with Auslan interpreters and TTY services to communicate with people who have a hearing impairment,' Commissioner Coulson Barr said.

In Victoria, over 2,700 people were recorded as Auslan users in the 2011 Australian Census.

'By developing these resources and making them available online, we are helping to achieve access and equity for people who are Deaf across Victoria,' Commissioner Coulson Barr said.

Watch our new videos in Auslan.

Provide feedback on these videos, or any of our other resources, by emailing the Education and Engagement team at info@mhcc.vic.gov.au.