Mental Health Complaints Commissioner

News

Your feedback has helped us to improve

30 August 2017 Listening to your needs

Read More In 2016, the MHCC conducted our first survey with people who had made a complaint to our office. The responses we received contained valuable feedback about what we are doing well and how we can improve people’s experiences with our office.

Catalysts for cultural change

3 August 2017 Australian Aboriginal Flag

Read MoreThere are many paths towards cultural change, but what are the catalysts? 

In response to our abstract submission for the TheMHS Conference 2017, the event will now include a symposium where mental health commissioners and commissions from across Australia and NZ explore this very topic.

Our new information sheet for Victoria’s Aboriginal community

3 August 2017 Image of Aboriginal Information Sheet

Read MoreTo ensure Aboriginal people in Victoria have access to culturally appropriate and engaging information about their rights under the Mental Health Act 2014 and how to make a complaint, we have developed a new information sheet.

A different approach to engaging young people

10 April 2017 Australian Aboriginal Flag

Read MoreThe Different Faces of Mental Health is an opportunity for young people to create masks symbolising their experience with mental health, and to speak up through a different medium.

Closing the gap

16 March 2017 Australian Aboriginal Flag

Read MoreOn 16 March 2017, the MHCC honoured national Close the Gap Day, a day that aims to bring people together, to share information and to take meaningful action in support of achieving Indigenous health equality by 2030.

Improving accessibility for Victoria’s Deaf community

17 February 2017 Auslan and Victorian Deaf community

Read MoreWe are committed to ensuring people who are Deaf or hard of hearing have accessible and engaging information about their rights under the Mental Health Act 2014 (the Act) and how to make a complaint to our office. Recently, we worked with the team from Vicdeaf to improve our understanding of the needs of Victoria’s diverse Deaf community, and to produce two videos in Auslan (Australian Sign Language), The mental health principles and Making a complaint.

The MHCC marches with Pride

3 February 2017 MHCC staff Pride March 2017

Read MoreOn 29 January, we joined the Victorian Public Sector at the 2017 Midsumma Pride March, where we took part in a lively and colourful celebration of difference, acceptance and equality.

Our opening hours over the holiday season

21 December 2016 MHCC Advisory Council

Read MoreOn Monday 26 December, our office will be closed and will reopen on Wednesday 28 December. We will then be open as usual over the holiday period, except Monday 2 January.

End of year message from the Commissioner

21 December 2016 Xmas Decoration

Read More2016 has been a rewarding and productive year of seeing increasing numbers of positive outcomes and service improvements through complaints.

Our Advisory Council commences operation

9 November 2016 MHCC Advisory Council

Read MoreThe inaugural Mental Health Complaints Commissioner Advisory Council has commenced operation.

The MHCC’s annual report 2015-16 shows service improvements in response to people making a complaint

14 October 2016 MHCC Supporting older LGBTI Victorians

Read MoreOur annual report shows that a total of 126 service improvement actions were taken by Victorian public mental health services as outcomes of the complaints process.


World Mental Health Day: Unveiling The Different Faces of Mental Health

14 October 2016 different faces of mental health

Read MoreIn support of World Mental Health Day (10 October), we held an unveiling of a diverse range of masks created by young artists as part of our youth engagement project, The Different Faces of Mental Health.

We're recruiting

14 October 2016 Working together

Read MoreWe are recruiting for the role of Senior Resolutions Officer in our Resolutions and Review Team

The MHCC supporting older LGBTI Victorians

3 October 2016 MHCC Supporting older LGBTI Victorians

Read MoreIn support of Victorian Seniors Festival, Commissioner Lynne Coulson Barr will be joining other Victorian commissioners, advocates and regulators for New Moves – High Tea, to celebrate and support LGBTI Elders (members of the LGBTI community aged 65 year and over).


Our Master of Psychiatry Capstone presentation

27 September 2016 Mental health Complaints - Master of Psychiatry Presentation Main Slide

Read MoreOn 14 September, Commissioner Lynne Coulson Barr, Deputy Commissioner Bee Mitchell-Dawson and Principal Advisor, Strategic Projects and Engagement, Anthony Stratford, delivered an interactive and engaging presentation to third year registrars studying the Master of Psychiatry at The University of Melbourne.


Our role in supporting Victoria's transition to the NDIS

5 July 2016 Our role in transition support to NDIS

Read MoreThe National Disability Insurance Agency (NDIA) and the Commonwealth and Victorian Governments have reached a decision regarding the quality and safeguard measures that will be implemented during the transition to the National Disability Insurance Scheme (NDIS).

Your feedback will help improve the services we provide

15 June 2016 Hands holding

Read MoreDuring June 2016, we will be launching a pilot project to seek valuable feedback from people who have made complaints to the MHCC.

Our new Advisory Council: Expressions of Interest now open

14 June 2016 Cartoon of person listening

Read MoreWe are seeking Expressions of Interest for our new Advisory Council.

Our new Making a complaint information sheet in 16 different languages

31 May 2016 Fact sheets available in various languages

Read MoreOur Making a complaint information sheet is now available online in 16 different languages, including English, Arabic, Vietnamese, Croatian and Dari.

We are recruiting: Senior Resolutions Officer

20 April 2016 Working together

Read MoreWe are recruiting to the ongoing, full time position of Senior Resolutions Officer.

Sharing ideas for mental health recovery

15 April 2016 Nikki Holland and Commissioner Lynne Coulson Barr

Read MoreOn 14 April, Commissioner Lynne Coulson Barr met with Nikki Holland to talk about her visual diary of creative ideas relating to mental health recovery.

The Different Faces of Mental Health

14 April 2016 Different Faces of Mental Health

Read MoreIn support of National Youth Week, we will be working with Victorian public mental health services to pilot our youth art and engagement project, ‘The Different Faces of Mental Health’.

MHCC puts proud feet forward

17 February 2016 Victorian Public Sector contingent for Pride March

Read MoreCommissioner Lynne Coulson Barr and other MHCC staff proudly joined the Victorian Public Sector contingent for Pride March on 31 January.

We’re recruiting

01 February 2016 Working together

Read MoreWe are recruiting for two key positions: Manager, Resolutions and Review and Senior Resolutions Officer.

Opening hours for Dec/Jan

22 December 2015 Open during the Christmas/New Year period

Read MoreOur office will be open as usual throughout the Christmas/New Year period. This means we’ll be open on every business day and closed on all public holidays.

Thank you

22 December 2015 Mental Health Complaints Commissioner - Lynne Coulson Barr

Read MoreThank you for the supporting the MHCC this year. It has been a busy year of activity and learning for us, and we know our progress has only been possible because of the support and efforts of many others.

Celebrating International Day of People with Disability

8 December 2015 Celebrating International Day of People with Disability

Read MoreOn 3 December 2015, we partnered with the Disability Services Commissioner to celebrate International Day of People with Disability.

New information materials

16 November 2015 Making a complaint brochure

Read MoreOur new information materials are now available for order at info@mhcc.vic.gov.au. Thanks to everyone who provided feedback on our original material and helped us refine our messages.

Spotlight on mental health complaints

23 October 2015 Mental health complaints

Read MoreThis newly released spotlight document provides a brief summary of complaint data detailed in our 2014-15 Annual Report. It includes snapshots of the data about complaints made to the MHCC and the complaint data provided to MHCC by services.

Spotlight on safeguarding rights

23 October 2015 Safeguarding rights

Read MoreThis newly released spotlight document provides a summary of the MHCC’s work to safeguard rights and uphold the mental health principles detailed in our 2014-15 Annual Report.

2014-15 Annual report

14 October 2015 Annual report

Read MoreThe MHCC’s first annual report was tabled in Parliament on Wed 7 October and is available for download here. If you need a printed copy, please contact Keir Saltmarsh on 9032 3329.

Strategic directions 2015-19

14 October 2015 Strategic directions

Read MoreWe invite your feedback on our new strategic directions document, developed after extensive consultations with consumers, families, carers, services and other stakeholders and feedback received throughout the year.

Mental Health Week kicks off

01 October 2015 Mental health - What do you know

Read MoreThe Mental Health Complaints Commissioner Lynne Coulson Barr and other MHCC staff members will be at Federation Square on Monday for the launch of Mental Health Week 2015.

Independent mental health advocacy now available through IMHA

01 October 2015 MHCC Commissioner Lynne Coulson Barr with Minister Foley and Consumer Academic Cath Roper at the IMHA launch

Read MoreThe long awaited independent advocacy service for people with a mental illness was launched by the Minister for Mental Health, the Hon Martin Foley MP, on 30 September.

Join our Resolutions and Review team

15 June 2015 Working together

Read MoreRead on to find out more about this opportunity.

MHCC attends Ageing in Australia Expo

12 May 2015 Visiting the MHCC booth

Read MoreThe Mental Health Complaints Commissioner (MHCC) was pleased to be part of the Ageing in Australia Expo 2015 on Saturday 2 May.

Spotlight on the MHCC at Mental Health Leaders Forum

16 April 2015 Mental Health Leaders Forum

Read MoreAustralia and New Zealand’s Mental Health Commissions meet.

Celebrating Youth Week 2015

10 April 2015 Youth Week Logo

Read MoreNational Youth Week, the annual celebration of people aged 12 to 25 years, starts 10 April 2015 and continues until 19th April 2015.

Join our team as Senior Resolutions Officer

25 March 2015 Working together

Read MoreWe’re currently looking for a highly motivated person with demonstrated assessment and dispute resolution skills and an understanding of the mental health sector to join our team as Senior Resolutions Officer.

Cultural Diversity Week

16 March 2015 Cultural Diversity Week Logo

Read MoreCultural Diversity Week kicks off today and culminates with the United Nations International Day for the Elimination of Racial Discrimination on Saturday 21 March.

Out and About at Midsumma

29 January 2015 Lynne Coulson Barr, Susan Joseph of the Health Services Commissioner and friends

Read MoreSuperheroes, fake tattoos and minty chap sticks – all part of the MHCC’s Midsumma Carnival information stall on January 18.