Mental Health Complaints Commissioner

Our vision and principles

Our vision

A public mental health system that welcomes and learns from complaints and makes quality and safety improvements to uphold the rights of consumers, families and carers and embed the principles of the Mental Health Act 2014 in all aspects of service delivery.

Our principles

Our principles have been developed to reflect the objectives of the Act and themes drawn from consultations with consumers, families, carers and services.


We understand being accessible means different things for different people, and are responsive and flexible, adapting our approaches to meet people’s individual needs.


We have no ‘wrong doors’ at the MHCC. We embrace diversity and do our best to help everyone who contacts us, listening with compassion, empathy and an open mind.


We keep individuals and services informed about our actions and outcomes, our practices are consistent, and our decisions are fair, evidence based and transparent.


We work with consumers, families, carers, services and stakeholders, share what we learn, and work to influence positive change.


We always look for ways to learn and improve, we ask people about their experience with us and use their feedback to improve the work that we do.